Return & Refund Policy

Returns within 30 days of delivery

You can request a return within 30 days of the carrier's delivery date. Email lobo@loboblu.com with your order number and the reason before sending anything back — please do not ship anything until you have our reply.

How a return works

We reply by email with one of two outcomes: return instructions (the address to send the item to and, where we provide one, a return label with its cost stated), or a refund without a return, which we decide case by case. An item sent without our instructions, or to any other address, cannot be refunded.

Return shipping cost

For a change-of-mind return, the return-label cost we state in our reply is deducted from your refund. For a defective item or an item we sent in error, you pay no return postage.

Refunds

Once the return is received and checked (or a refund without return is agreed), we refund the product price to your original payment method. The original shipping charge is not refunded unless the return is due to a defect or our error. Your bank may take several business days to show the refund.

Defective or wrong items

Email us within 30 days of delivery with a photo and your order number. We replace the item or refund you in full, including the original shipping charge, and you pay no return postage. This applies even if the item has been used.

Exchanges

An exchange is handled as a return plus a new order. Sizing help before you order: send your dog's neck and chest measurements to lobo@loboblu.com.

Not returnable

Change-of-mind returns of used items or items without their original packaging.

Contact

EYADERA LLC, 1021 East Lincolnway #8477, Cheyenne, Wyoming 82001, United States · lobo@loboblu.com