FAQs

Where do you ship?

The contiguous United States (48 states and Washington, DC). We don't ship to Alaska, Hawaii, Puerto Rico, US territories, PO Boxes, APO/FPO addresses or outside the US.

How much is shipping?

$5.99 on orders under $75. Free standard shipping on orders of $75 or more. Full details are in our Shipping Policy.

When will my order arrive?

Orders ship with a tracked carrier. You'll get a tracking link by email as soon as your order is on its way, and the carrier's own estimate shows on the tracking page. If you haven't received a tracking link within 5 business days of ordering, email us and we'll find out what happened.

How do I choose the right size?

Measure your dog's chest girth and neck and use the manufacturer's chart on our Fit Guide. Email us your measurements and we'll check them against the chart before you order.

What if the size is wrong?

Email lobo@loboblu.com with your order number and your dog's measurements. Exchanges and returns are handled under the Return & Refund Policy.

What if my order arrives damaged or defective?

Email us a photo and your order number as soon as you notice. Damaged and defective items are handled under the Return & Refund Policy.

Can I change or cancel my order?

Email us as soon as possible. We can usually change or cancel an order before it is sent to the supplier for dispatch; after that it becomes a return.

Which payment methods do you accept?

Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay, through Shopify's secure checkout.

Do you make the harnesses yourself?

No. We sell gear from established manufacturers under their own names. Product photos, sizing and specifications are the manufacturer's, shown as published.

How do I contact you?

Email lobo@loboblu.com. Lobo Blu is operated by EYADERA LLC, 1021 East Lincolnway #8477, Cheyenne, Wyoming 82001, United States.