FAQs

1. What is Lobo Blu’s mission?

At Lobo Blu, our mission is to provide high-quality, eco-friendly, and functional pet products that help your pets lead healthier, happier lives. We aim to enhance your pet's comfort, safety, and well-being while offering owners peace of mind.

2. Are your products safe for my pet?

Yes! All of our products are carefully tested and designed with your pet’s safety in mind. We use pet-safe materials and follow strict quality control measures to ensure every item is durable and safe for your furry friend.

3. Do you offer international shipping?

Currently, we ship to the United States and Canada. However, we are continuously expanding and plan to offer international shipping in the near future. Please check back for updates or contact us at info@eyadera.com for more information.

4. How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to track your package through the courier's website.

5. What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and PayPal for secure payments. We also offer the option of Shop Pay for faster checkouts.

6. Can I modify or cancel my order after it's placed?

We aim to process orders quickly. If you need to modify or cancel your order, please contact us at info@eyadera.com as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be changed.

7. What should I do if my product is damaged or defective?

We’re sorry to hear about any issues with your purchase. Please email us at info@eyadera.com within 7 days of receiving your order with a photo of the damaged or defective product. Our customer support team will guide you through the return or exchange process.

8. How do I return an item?

We offer 30-day returns for unused, unopened products. To initiate a return, please contact us at info@eyadera.com with your order number and the reason for the return. We will provide you with return instructions and a return shipping label.

9. Do you offer gift cards?

Yes, we offer gift cards that can be used on any products in our store. You can purchase them directly from our website.

10. How do I contact customer support?

For any inquiries or support requests, feel free to reach out to us at info@eyadera.com. We respond to all messages within 24–48 hours.